Shipping policy

Shipping policy

Shipping & Delivery Policy

At PupPouch™, we work to process and ship every order as quickly and efficiently as possible. By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing Time

All orders require 1–3 business days for processing before they are shipped.

Processing time includes order verification, preparation, quality checks, packaging, and fulfillment.

Processing time is separate from shipping/transit time.

Business days do not include Saturdays, Sundays, or applicable public holidays.

Orders placed during weekends, holidays, high-volume periods, promotional events, or product launches may begin processing on the next available business day.

2. Estimated Shipping & Delivery Time

After your order has completed processing and has been shipped, estimated transit time is generally:

6–12 business days

Most orders may arrive sooner; however, the exact delivery time depends heavily on the customer's location, destination, carrier network, local delivery conditions, and other logistical factors.

Delivery times may vary depending on:

  • Country, state, province, or region

  • Distance from the fulfillment facility

  • Carrier availability

  • Local postal or delivery networks

  • Weather conditions

  • Holidays and peak shipping periods

  • Customs or import processing, where applicable

  • Transportation or carrier delays

  • Remote or difficult-to-service destinations

The 2–12 business day shipping estimate begins only after the order has finished processing and has been dispatched.

3. Total Estimated Order Time

Customers should allow for both:

1–3 business days of processing

PLUS

approximately 6–12 business days of transit after shipment

These are separate stages of the order.

Placing an order does not mean the package will immediately enter transit.

4. Delivery Dates Are Estimates

Any delivery date or delivery window displayed on our website, order confirmation, tracking page, or provided by a shipping carrier is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

PurrPup™ cannot guarantee an exact arrival date because delivery timelines may be affected by circumstances outside our direct control.

A package arriving later than an estimated delivery date does not automatically mean that the package is lost.

If tracking information shows that the package is still actively moving through the carrier network, customers may be required to allow the carrier reasonable time to complete delivery.

5. Shipping Location Matters

Shipping times can vary significantly depending on the destination.

Customers located near major distribution centers or metropolitan areas may receive their orders faster, while customers located in remote areas, islands, rural regions, international destinations, or areas with limited carrier service may experience longer transit times.

PurrPup™ does not guarantee that every destination will receive an order within the same number of days.

6. Tracking Information

Once tracking information becomes available, it may be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after the shipping label is created.

A tracking number being generated does not necessarily mean the package has already reached the next carrier facility. Tracking scans and updates are controlled by the shipping carrier.

Customers are responsible for monitoring their tracking information and delivery status.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country

If an incorrect or incomplete address is provided, PupPouch™ cannot guarantee successful delivery.

Packages that are delayed, misdelivered, returned, or otherwise affected because of incorrect information entered by the customer are not the responsibility of PupPouch™, except where required by applicable law.

Please contact us immediately at supportpuppouch@gmail.com if you notice an address error.

We will attempt to help if fulfillment has not yet progressed too far, but address changes cannot be guaranteed once an order has been submitted or processed.

8. Carrier Delays

Once a shipment has been transferred to the shipping carrier, the package becomes subject to the carrier's transportation and delivery network.

Delays may occur because of weather, transportation disruptions, high package volume, carrier staffing, local delivery conditions, customs inspections, holidays, or other circumstances outside PupPouch™'s direct control.

A carrier delay alone does not automatically qualify an order as lost.

Customers should continue monitoring tracking information while the package remains in active transit.

9. International Orders & Customs

International orders may be subject to customs clearance, inspections, import procedures, local postal processing, or other requirements imposed by the destination country.

Customs processing times are outside PupPouch™'s direct control and may extend the estimated delivery timeframe.

Customers are responsible for ensuring that the shipping information they provide complies with the requirements of their destination.

10. Lost or Undelivered Packages

If tracking indicates that a shipment has been lost, has failed to arrive, or has experienced an unusual delivery issue, please contact:

supportpuppouch@gmail.com

Include:

  • Your full name

  • Order number

  • Shipping address

  • Tracking number, if available

  • A brief description of the issue

PupPouch™ may review carrier tracking information and request additional information before determining the appropriate resolution.

A package is not automatically considered lost simply because delivery is taking longer than originally estimated.

11. Refused or Unclaimed Deliveries

Customers are responsible for monitoring their shipment and accepting delivery when required.

Orders that are refused, left unclaimed, or not collected from a carrier facility do not automatically qualify for a refund.

Any resolution will be subject to our Refund & Cancellation Policy and applicable law.

12. Shipping Estimates During High-Volume Periods

During holidays, sales, viral product demand, promotional periods, or other periods of unusually high order volume, processing or carrier transit times may experience temporary delays.

We appreciate customers allowing the full applicable processing and transit periods before contacting support regarding ordinary delivery timing.

13. Customer Responsibility

By placing an order with PupPouch™, you acknowledge that:

Processing time and shipping time are separate.

You understand that orders generally require 1–3 business days for processing and approximately 6–12 business days for delivery after shipment, depending heavily on the destination and carrier conditions.

You also acknowledge that delivery dates are estimates rather than guarantees unless expressly stated otherwise.

14. Contact Information

For questions regarding your shipment, tracking information, or delivery status, please contact:

PupPouch™ Customer Support

supportpuppouch@gmail.com

Please include your order number and full name when contacting us so we can locate your order as quickly as possible.

By completing a purchase through PupPouch™, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.